Where are you based in the UK?

Our head office is in Leicester, with service coverage across England, Scotland, Wales, and Northern Ireland.

Do you offer UK-wide delivery?
Yes, we deliver nationwide, including remote areas.

What are your UK delivery times?
Standard delivery is 5–10 working days after artwork approval; express options are available.

Are prices listed in GBP?
Yes, all prices on our UK website are in British pounds.

Do you deliver to the Channel Islands and Isle of Man?
Yes, we can ship to both with slightly longer lead times.

Do you provide eco-friendly and British-made products?
Yes, we stock UK-manufactured and eco-friendly promotional products.

Can I get samples in the UK?
Yes, samples can be sent via Royal Mail or courier.

Do you have a UK design team?
Yes, our in-house design team supports UK-based clients.

Can I get a price match if I find a lower price elsewhere?

Yes, we offer price matching on identical products with comparable customization. Contact us for details.

Do you offer discounts on large or bulk orders?

Yes, bulk discounts are available and automatically applied on product page or upon request for custom quotes.

What types of payment do you accept?

We accept all major credit cards, bank transfers, and purchase orders for approved accounts.

Do you offer credit terms for businesses or organizations?

Yes, credit terms may be available for qualifying organizations, schools, and government agencies.

Can I cancel or change my order after it's placed?

Pro-forma orders can be cancelled up until payment is made. Orders for plain stock can be cancelled or returned for a refund within 14 days of order. Plain stock items sourced from overseas, or that have been custom made cannot be returned. Please review full policy at https://www.everythingbranded.co.uk/returns. All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else. All returns must be pre-agreed in writing by contacting EverythingBranded and shipped to an agreed return address.

Can I reorder a previous purchase without re-uploading artwork?

Yes. If you’ve ordered with us before, we already have your artwork and product specifications saved. Just let us know your previous order number and we’ll take care of the rest up to 24 months after the last order. If not we are happy to create your artwork using our free of charge design service.

Can I order a sample before placing a bulk order?

Absolutely! We offer samples so you can review product quality and design before committing to a full order. Some may have a small fee.

Can I mix and match products in one order?

Yes, you can order different products together and customize each as needed.

Can I place an order over the phone or by email?

Yes, reach out via phone or email, and we’ll guide you through the process from selection to checkout.

What should I do if my payment fails?

Check your payment details and try again, or contact our team for assistance.

Do you accept purchase orders?

Yes, purchase orders are accepted for approved business accounts.

What type of artwork files do you accept?

We accept vector formats like AI, EPS, and PDF. High-resolution PNG and JPG files may also work for certain products.

Do you offer design assistance or artwork creation?

Yes! Our design team can help refine or create artwork for you—just ask.

Can I see a proof before my order is produced?

Yes, we always provide digital proofs for approval before production begins.

Are there any setup or design fees?

Some products include a setup fee, depending on the printing method. Design assistance may be free or incur a small charge based on complexity.

Can I print multiple logos or designs on one product?

Yes, in many cases, multiple imprints are possible, though additional fees may apply.

What imprint methods do you offer (e.g., screen print, embroidery)?

We offer screen printing, digital printing, embroidery, engraving, pad printing, heat transfer, and more depending on the product.

Can I request a custom color for my product or imprint?

Custom colors may be available depending on product type and order quantity—contact us to discuss.

What happens if I don't have a vector file?

Don't worry! Our team can convert your logo into a vector format for you. All we need is a high-resolution version of your artwork.

Can you print my logo in multiple colors/colours?

Yes, we can accommodate multi-color prints unless restricted by material or decoration method.

Can I get help preparing my logo for printing?

Yes, our design team can optimize your logo for the best print results.

Do you accept hand-drawn or scanned artwork?

Digital files in high resolution are preferred for best quality.

Do you offer branding advice for product selection?

Yes, our team of experienced account managers can suggest the best products and placements for your logo.

Can I request multiple proofs for different product sizes?

Yes, proofs can be provided for each size or variation as needed.

Are there limitations on complex designs?

Some intricate designs may have printing limitations. Our team will advise if adjustments are needed.

Can I combine text and images in my design?

Yes, most imprint methods support both text and images together.

Can I preview how colors will appear on the final product?

Yes, we provide digital proofs that approximate final colors as closely as possible.

Do you handle copyrighted artwork?

We only print artwork you own or have permission to use.

Can I request specialty finishes (glow-in-the-dark, metallic inks, etc.)?

Yes, specialty finishes are available on select products—contact us to confirm.

Can I use multiple fonts in my design?

Yes, most imprint methods allow multiple fonts. Our design team can advise on readability.

Is there a limit to the number of colors in my design?

Some printing methods have color limits. Our team will guide you based on your product choice.

Do you match Pantone (PMS) colors for print accuracy?

Yes, we offer Pantone color matching on some printing methods. Just provide your PMS number to confirm.

What resolution does my artwork need to be for best results?

Vector files (AI, EPS, PDF) are always preferred, but PNG or JPG should be at least 300 dpi at full size for accurate print.

How long does production take?

Standard production times vary by product

Can I rush my order?

Yes, rush production and express shipping options are available for many products. Contact us for availability.

When does production begin?

Production begins only after you approve the digital proof.

How is shipping cost calculated?

Shipping costs are based on weight, dimensions, destination, and delivery method. The total will be shown at checkout or on your invoice.

Do you ship internationally?

Yes, we ship worldwide. Customs fees, duties, and taxes may apply depending on your location.

Can I use my own shipping account?

Yes, you can use your courier account (FedEx, UPS, DHL, etc.)—just provide the account number.

Can I track my order after it ships?

Yes, tracking information will be provided once your order is dispatched.